Booking Terms & Conditions

Clause 1 - Booking and Acceptance
1.1 The Operator accepts the booking on the understanding that a deposit or full payment has been made and held by either the Operator, or by an authorised partner on behalf of the Operator. Bookings made via are considered to be booked with the Operator directly.
1.2 On confirmation of your booking, subject to availability, the Operator will reserve your place on the selected Event. It is your responsibility to ensure the accuracy of your registration.
1.3 Upon confirmation of your booking you will receive an email advising such, and details of your race and any notes relevant to the conducting of your Tour. An e-ticket will be generated. There is no requirement to print this out.
1.4 In order to reserve your place on a race the tour must be paid in full via approved methods.
1.5 All entries are non-transferable meaning you cannot give or sell the ticket to another person. Identification may be required.
1.6 All Sales are final and non-refundable unless under Conditions stated in Clause 2.

Clause 2 - Conditions of Tour, Cancellations and Changes
2.1 - It is your responsibility to arrive on time at the meeting point of the Race.
2.2 - After 10 minutes, if you have not started the race, you will be unable to start. No refunds will be permitted in this instance.
2.3 - The Operator is not liable for events that start later than the specified time. The Operator will use its best efforts to ensure that start times are met.
2.4 -  Should you change your Race to another Race, no refund will be given for Tours of lesser value. For Tours of greater value you will be invoiced the difference plus any fees incurred.
2.5 - If a reason for your cancellation is covered under your insurance policy then you may be able to make a claim under that policy.
2.6 - If for a medical reason, and with appropriate documentation, you may elect to carry your registration over to the subsequent years' event. This request should by made no later than 3 days prior to the race.
2.7 - If the event is postponed or canceled due to Covid-19 related interruptions, then you may elect to either transfer your registration to the subsequent year or elect for a refund.

Clause 3- Fitness to participate and your responsibilities
3.1 - The Races offered involve physical exercise, primarily the act of running, walking or hiking. There may be walking involved. By booking a Race you accept that you are medically fit to participate in such activities. You accept to not hold the Operator liable for any injuries, or death, incurred or caused during the Race unless such injury is due to carelessness or negligence on the Operator's behalf.
3.2 -The Races are designed to be beginner level and the difficulty listed on each Race may be considered different for some people. The Operator will not be held liable if you do not agree with these difficulty labels.
3.4 - Participants with disabilities are always welcome on our Races. Please contact the Operator ahead of your scheduled Race so that the Operator can tailor your Race for you. Guests with disabilities who require carers may bring their carers along. Whilst the Operator will do their best to ensure your requests are met, there are some limitations and we cannot guarantee that we will be able to cater to your every need.
3.5 - You agree to comply with the local laws of where our Tours are conducted. Failure to comply with the law will result in you being asked to leave the Tour and/or the Tour cancelled.
3.6 - You agree that the Operator, their employees or authorised third parties, may photograph or video you throughout the Event. These may be used on the Operator's website, brochures, flyers, social media and other advertising, publicity, media and publications of the Operator without obtaining additional consent or payment in respect to any photography and videos.
3.7 -You agree that the Operator may use any comments, reviews, feedback whether given to us directly or not that may provide in regards to your race for the purposes of media, publicity and marketing without obtaining additional consent or payment in respect to any comments, written or verbal. In the operation of our Races there are times where the Operator and their employees must make decisions that may otherwise impact the safety, wellbeing and enjoyment of guests and staff on the Race. You agree to follow all reasonable direction of the Operator. Should you not wish to comply with these directions you will be asked to leave the Race and no refund will be applicable.
3.8 - The Operators, their employees and service providers do not tolerate any form of verbal or physical abuse, harassment or discrimination. Any person threatening or abusing the Operator, their employees, personnel, service providers or other guests on the Tour will be asked to leave the Race immediately and no refund will be applicable.
3.9 -You are responsible for looking after your own belongings that you may take with you on a Race. The Operator is not liable for belongings that are lost, damaged or stolen whilst on a Race.

Clause 4 - Local Tours and Activities
4.1 - Activities purchased via the Operator are subject to the Terms and Conditions of the local operator.

Clause 5 - Insurance
5.1 - Although the Operator is a fully insured company, no travel insurance is included as part of any Race.
5.2 - The Operator recommends that you take out travel insurance, or health insurance if you are an Australian resident, in the event of injury. Ambulances in Australia are expensive and should you need one, you will be required to pay for it. For this reason we recommend travel insurance or suitable health insurance or Ambulance membership cover.
5.3 - The Operator is not liable should you not have suitable insurances in place and something happens on your Race.

Clause 6 - Changes by the Operator
6.1 - From time to time the Operator may need to alter the race or alter you booking for reasons including operational, logistical, health and safety and for other reasons. You accept that the race may be changed or altered without notice.

Clause 7 - Weather Conditions - Force Majeure
7.1 - In general all races will run to schedule except:
7.1.1 - In the event of thunderstorms and lightning occurring prior to a race commencing then the tour may be postponed for an amount of time deemed reasonable by the Operators. In the event that thunderstorms and lightning prevent a race from commencing, the principles of force majeure will apply.
7.1.2 - In the events of flood a tour will be re-routed or altered.
7.1.3 - In the event of a code red fire day or high temperatures prevent a race from commencing, the principles of force majeure will apply.
7.2 - In the event of force majuere, where due to unforeseen circumstances, that the race cannot commence, the Operators are not liable for compensation.

Clause 8 - No Smoking, Drugs or Alcohol Policy
8.1 - Smoking and drug use is not permitted on the Event site or on Course
8.2 - Alcohol is permitted in designated areas where served by RSA qualified staff.

Clause 9- Dispute Procedures
9.1 -Disputes should be made to the Owner via email

Clause 10 - Contracting Parties
10.1 The contracting party is the operator: Vineyards Running Festival by Fit City Events

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